FELL A LITTLE LOST? SHOULD WE HELP YOU TO START?

It seems risky to make immediate decisions when it comes to your health. But unsecure usage of your credit card can cost you a lot, too. Our vivid FAQ are for those who care about both!

Q: How to place an order?
A: When you click “Buy now”, you will be taken to our Order Form. Please fill in your contact information and shipping address below. When you are done, click "Make Payment", and you will be forwarded to the secure page to make the payment using your credit card. At this point, you will submit your order for processing.

Q: What forms of payment does your site accept?
A: We accept VISA and MasterCard on our website. All your credit card information is encrypted using SSL (secure socket layer) provided by VeriSign, the world's leader in secure data transfer.

Q: Are online credit card transactions safe?
A: The credit card area on our site is secure. We use the highest industry standard Secure Sockets Layer (SSL) technology to allow the encryption of all credit card information. This means information passed between your computer and our web site cannot be read by any third party. SSL encryption technology, used by many similar Internet stores, eliminates credit card fraud on the Internet.

Q: What level of encryption do you use?
A: We use 128bit SSL (secure socket layer) level encryption which is one of the most advanced encryption technologies available today. Any information sent over the Internet is encrypted into an unbreakable code before it is sent. It is certainly much safer than giving your credit card in a restaurant.

Q: Will you keep my Credit Card details?
A: Your credit card details are transferred over a highly secure VPN (Virtual Private Network) to our authorization server which is not directly connected to the Internet. Your credit card details are not processed by hand and not even displayed.

Q: Generic and brand name drugs – what’s the difference?
A: Except for name and price, the different is very slight. The generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, giving benefits to the consumer.

Q: Why are generic drugs cheaper than brand name ones then?
A: They're less expensive because of the patent system. When they are first introduced, most new drugs are patent-protected by the government for 17 years. During that time, other companies can't sell the drug. This allows the company that developed the drug to market it exclusively and make back the research money that was spent to develop it.

Q: Don’t I lose quality?
A: To be considered "bioequivalent / therapeutically equivalent" a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart, but quality of all contents is controlled in both cases.

Q: What are the manufacturing standards for generic drugs?
A: There is no difference between the manufacturing standards for generic pharmaceutical companies and those for brand name companies. Many companies that produce brand name drugs also make drugs sold under generic labels and vice versa.

Q: What is your cancellation policy?
A: You may cancel your order before your order is shipped (within 2 days after ordering) by sending us an e-mail message. We cannot accept order cancellation once the order is shipped.